Holiday Inn Express - Horse Cave by IHG

By all accounts this is a pretty standard Holiday Inn. The facilities were nice enough. There was a pool that was being readily enjoyed by many guests. But the big thing - and it really is a big thing - is that when we realized that we had left our favorite stuffy at the hotel, the whole staff mobilized to make sure that he got home to us safely. He even got to help work the front desk checking in customers for the few extra days that he stayed in Horse Cave. We're thrilled to be reunited and can't say enough good things about the staff at Holiday Inn Express Horse Cave who helped to make sure that Moo could travel safely through the mail so our bedtimes feel safe again.

Location was great. Staff was really nice.

Location was perfect for us to get to the Mammoth Caves in the morning. The breakfast was good, except the hair that I found in my sausage, and it was not mine!

It was very clean and the staff was very friendly and accommodating with the check in issues we had. I’m still not happy with Booking.com because I haven’t received my money back like I was told I would. We had to pay again once we arrived on site after Booking gave the hotel an invalid CC.

Your staff including Holly behind the desk 12/29 and the woman behind the desk 12/30 (her name escapes me) were excellent and why any of my marks are excellent. They are two woman who exemplify pride in their work and who show passion for who they work for. In addition, I cannot fail to mention the kindness and excellent customer service of all the staff who I encountered while staying at your hotel at the ending of 2023.